Effective Date: 5 June 2024

Taxi Book Melbourne values your privacy and is dedicated to safeguarding it. This Privacy Statement explains how we handle the information we gather when you interact with taxibookmelbourne.com. By using taxibookmelbourne.com, you acknowledge and fully understand this Privacy Statement. You willingly give your consent to the collection and use of information as described in this Website Privacy Statement.

What Information We Collect

We gather different types of information from you:

Personal Information:

• Your Contact Info: This includes your name, email, and phone number.
• Payment Details: If you pay for our services online, we collect your credit card info and billing address.

Other Info:

• Where You Are: This includes pickup and drop-off locations, date, and time.
• How You Use Things: We see what parts of our Services you use and how.
• Cookies and Such: We use cookies and similar tech to make things work better and see how people use our Services.

We collect information from users through three methods: directly from our Web Server logs, from users themselves, and through Cookies. When you visit our Website, we may track information to manage the site and analyze its usage to enhance our service for visitors and customers.

How We Use Your Information

We may use your information for the following purposes:

• Providing Services: To offer taxi services, process bookings, and manage your user account.
• Customer Support: Responding to inquiries, addressing issues, and providing assistance.
• Personalisation: Customizing your experience and tailoring our services to your preferences.
• Marketing and Advertising: Sending promotional materials, special offers, and relevant ads.
• Analytics: Analyzing user behavior to improve our Services, enhance user experience, and optimize our marketing efforts.
• Legal Compliance: Fulfilling legal obligations and protecting our rights and interests.

This website utilizes Google Ads’ free conversion tracking features on specific pages. If you contact us online, the destination page will have code to help us understand the route you took to reach that page.

DoubleClick: We employ Google Ads remarketing codes to log when users view specific pages or perform certain actions on a website. This aids in providing targeted advertising later on. If you prefer not to receive this sort of advertising from us in the future, you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Disclosure of Your Information

We may share your information with the following entities:

• Service Providers: Third-party companies that help us provide the Services (e.g., payment processors, data analytics providers).
• Business Partners: Companies that collaborate with us for promotions, special offers, or integrated services.
• Legal Requirements: When required by law, court order, or government authority.
• Safety and Security: To protect the safety of our users, our services, and our rights.

Keeping Your Info Safe

We work hard to keep your info safe. No personal information is shared with outside companies except in cases where it is legally required. We take appropriate measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Final Thoughts

We may update this Privacy Policy from time to time to reflect changes in our practices. We will update this page as soon as significant changes are made. If you have questions or want to talk about your info, feel free to contact us.