Effective Date: 21 May 2026

Taxi Book Melbourne understands that travel plans may change. This Cancellation and Refund Policy explains the terms related to booking cancellations, modifications, and refunds when using taxibookmelbourne.com. By booking our services, you agree to the terms outlined below.

Booking Cancellations

Customers may cancel a booking by contacting our support team through phone, email, or the contact form available on our website.

• Cancellations made well in advance of the scheduled pickup time may be eligible for a full refund.
• Cancellations made close to the pickup time may incur a cancellation fee.
• If the driver has already been dispatched or has arrived at the pickup location, cancellation charges may apply.
• Failure to appear at the pickup location without notice may be treated as a no-show and may not qualify for a refund.

Changes To Bookings

If you need to modify your booking details, including pickup time, location, destination, or vehicle type such as a Premium Service vehicle or Maxi Van, please contact us as early as possible.

We will make reasonable efforts to accommodate changes based on availability. Additional charges may apply if the updated booking requires extra distance, waiting time, or a different vehicle category.

Refund Eligibility

Refunds may be provided in the following situations:

• A booking is cancelled within the eligible cancellation period.
• Our service is unavailable due to operational reasons.
• A duplicate payment has been processed by mistake.
• A confirmed booking cannot be fulfilled.

Refunds may not be provided in the following situations:

• Last-minute cancellations outside the eligible cancellation period.
• No-show situations where the passenger is unavailable at the pickup location.
• Delays caused by traffic conditions, weather, road closures, or circumstances beyond our control.
• Incorrect booking details provided by the customer.

Processing Of Refunds

Approved refunds are generally processed using the original payment method used during booking.

• Refund processing times may vary depending on your bank or payment provider.
• Transaction fees charged by payment gateways or financial institutions may not be refundable.

Driver Waiting Time

Drivers may wait for a reasonable period at the pickup location. Additional waiting charges may apply if passengers are delayed beyond the included waiting time.

If a passenger cannot be contacted after the waiting period, the booking may be considered completed or cancelled without refund eligibility.

Service Interruptions

While we aim to provide timely transportation services, there may be situations beyond our control that affect operations, including severe weather, technical issues, traffic incidents, or public events. In such situations, refunds or alternative arrangements will be assessed on a case-by-case basis.

Contact Us

If you have questions regarding cancellations, refunds, or booking changes, please feel free to contact us.